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Overview
Vorks Customer Relationship Management (CRM)
applications is designed to facilitate the capture,
consolidation, analysis and enterprise-wide
dissemination of data from existing and potential
customers. Vorks CRM enables your enterprise
to understand your customers better and accordingly
you can tune your services to meet each customer's
specific requirements.
Service Offerings
Vorks has the service offerings, proven
methodology and experience of large CRM
implementation to put your CRM program on a fast
track.
Vorks CRM services provide a wide range of business
consulting, implementation and support activities
spanning the entire CRM lifecycle.
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Vorks CRM service
offerings include:
 Business
analysis &
design
Implementation
& customization
services
Integration
with other
applications
Post-implementation
services
Testing
services
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Methodology
Vorks has a proven
application deployment
methodology. It is a
phased project
configuration and
deployment methodology
designed to ensure the
success of a CRM
implementation. It has
seven stages:
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Initiation Stage:
In
this stage, the project
team structures the
client's implementation
project to be
successful. The
activities include
organization of project
team, definition of
project scope and
approach and
establishment of project
management controls.
Gather
stage:
This stage involves
definition of functional
and technical
requirements, and
detailed business
process flows.
Bridge
stage:
The requirements are
mapped against CRM
functionality. Once the
gap analysis is over,
the gaps are closed
either by process
re-engineering or by
recommending
customizations to the
application.
Design
stage:
A prototype of the
proposed solution is
built using application
screen flows and design
layouts to map the
requirements developed
in the Gather stage.
This helps in reducing
design gaps at an early
stage. Detailed
technical design
specifications are
created.
Construct
stage:
The application is
configured, including
customization,
interfacing and data
migration.
Testing
stage:
The application is moved
from development
environment to the
testing environment. Key
users perform an
acceptance test to
validate user
requirements. The test
environment checks for
functionality,
usability, scalability,
reliability and
performance.
Deploy
stage:
This stage consists
of user training,
production pilot run and
final roll out. Feedback
from the production
pilot guides the full
roll out. Activities in
this stage include final
configuration revisions,
production environment
tuning and
documentation.
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Vorks Advantages
Click
Here
to learn how Vorks ERP, the most preferred
Enterprise wide Resource Planning solution in the
Industry today can help your enterprise reduce
costs and maximize profits
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